Orders placed during December will be eligible for an extended returns period , any unwanted gift can be returned up to the 15th Jan, all other return conditions still apply.
If not fully satisfied, your order can be returned within 7 days if notified to us in writing. This excludes special orders ie: ordered for a particular customer that are not held in stock and sale/reduced items. If you are unsure as to what is a considered a special order please contact us before purchase. We have made every effort to ensure our images accurately represent the products sold through our website. However colours may vary on individual monitors and browsers, therefore we cannot guarantee that colours of items ordered will exactly match those displayed on-line. Items which are made of natural materials such as wood, leather or marble may also vary in colour and pattern.
If you wish to return goods you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
All returns must be unused. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Postage costs will not be refunded.
We will only refund the card from which the original payment was made.
Refunds can not be given on unwanted bespoke items ie: upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.
Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 3 days of receipt by e-mail. This excludes light bulbs and lamps which are excluded/not covered due to potential damage during transit. All original packaging must be kept for inspection. We will respond and advise what course of action must be taken in these circumstances.