Inspitalfields shipping charges will vary according to size and weight of order. We ship with a variety of couriers to offer you the best possible security and price for your particular order. Deliveries will take place during normal business hours Monday to Friday.
Standard UK delivers: 3 - 5 working days Deliveries in Europe: Up to 4 weeks International Deliveries: Up to 6 weeks
If an attempted delivery is made, and failed, and the items are returned, the full cost of delivery will be made to cover dispatch and return costs.
If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure this is entirely at the customers own risk and Inspitalfields Ltd. will not be responsible for any lost or stolen items.
Shipping costs outside the UK will be confirmed before dispatch, and orders may be cancelled if shipping costs are not authorised.
Items out of stock will be advised by email with approximate availability date.
All deliveries must be signed for and any damages notified to us within 3 days of receipt of delivery. Any items not received must be advised within 14 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.
Orders placed during December will be eligible for an extended returns period , any unwanted gift can be returned up to the 15th Jan, all other return conditions still apply.
If not fully satisfied, your order can be returned within 7 days if notified to us in writing. This excludes special orders ie: ordered for a particular customer that are not held in stock and sale/reduced items. If you are unsure as to what is a considered a special order please contact us before purchase. We have made every effort to ensure our images accurately represent the products sold through our website. However colours may vary on individual monitors and browsers, therefore we cannot guarantee that colours of items ordered will exactly match those displayed on-line. Items which are made of natural materials such as wood, leather or marble may also vary in colour and pattern.
If you wish to return goods you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.
All returns must be unused. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Postage costs will not be refunded.
We will only refund the card from which the original payment was made.
Refunds can not be given on unwanted bespoke items ie: upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.
Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 3 days of receipt by e-mail. This excludes light bulbs and lamps which are excluded/not covered due to potential damage during transit. All original packaging must be kept for inspection. We will respond and advise what course of action must be taken in these circumstances.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use PayPal which are an industry leader in secure internet transactions. PayPal are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
When registering or logging in to our checkout process, PayPal verifies that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits, the highest level commercially available.
PayPal stores your personal information and ensures that it's heavily guarded, both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, PayPal does not directly connect their firewall-protected servers to the internet. After more than a decade as a leader in online payments, PayPal deliver one of the most secure payment platforms in the world.